--- title: Neo One FAQ — price, Mr. Smith, battery, privacy url: https://owned.mediaautomat.com/evergreen/neo-one/faq/ updated: 2026-09-18 --- # Straight answers. Each answer starts with the answer. Figures come from the NeoPhone ground truth v3, updated 18 September 2026. **TL;DR** - The Neo One costs $249 (US) and goes on sale 14 October 2026. - It is a curved slider with a physical keypad with an AI agent, Mr. Smith, included for 2 years. - Mr. Smith listens only when you slide the phone open, or hold the green key; voice recordings are kept 0 days. - Battery: up to 21 days standby. Rated IP54, not waterproof. ## What is the NeoPhone Neo One? The Neo One is a curved slider with a physical keypad and a built-in AI agent called Mr. Smith, made by NeoPhone. It runs Neo OS 1, built on Android 14 (AOSP). ## How much does the Neo One cost? The Neo One costs $249 in the US and €269 in the EU. There is one configuration, in Graphite. ## When can I buy the Neo One? Pre-orders open 24 September 2026 and the phone goes on sale 14 October 2026 in 9 countries. ## What is Mr. Smith? Mr. Smith is the AI agent built into the Neo One. You talk to him and he makes calls, sends texts, finds places, answers questions and summarises messages. ## Does Mr. Smith need a subscription? Not for the first 2 years: Mr. Smith is included with the phone. After that he costs $4 a month, and the phone works without him. ## Is Mr. Smith always listening? No. Mr. Smith listens only when you slide the phone open, or hold the green key. With the slider closed and no key held, the microphone is off for him. ## Does NeoPhone keep my voice recordings? No. Voice recordings are stored for 0 days: each one is deleted when the request is done. calls, texts, timers, notes and summaries of your own messages never leave the phone. ## How long does the Neo One battery last? Up to 21 days on standby and 9 hours of talking with Mr. Smith, from a 2,000 mAh battery. A full charge takes 75 minutes. ## Can I install apps on the Neo One? Only from a short curated list. Neo OS ships with calls, texts, camera, maps, music, notes and a short list of vetted apps; there is no open app store. ## Is the Neo One waterproof? No. It is rated IP54, which means protection against dust and splashing water, not submersion. ## Will the Neo One work with my carrier? It works on most 4G networks. It supports 4G LTE, dual nano-SIM + eSIM; check your carrier's LTE bands before you buy. ## How long will the Neo One get updates? 5 years of software updates from the on-sale date, 14 October 2026. ## Who makes the Neo One? NeoPhone, a phone company founded in 2025 and based in Lisbon, Portugal, with studios in Lisbon and Shenzhen.